WFMwizard is an innovative, complete and affordable Workforce Management software for small/medium inbound call centers. WFMwizard automates the complete call center operations weekly planning cycle: call volume forecasting, agents staffing calculations, shifts design optimization, agents scheduling, breaks Scheduling, "what-if" simulation and fully featured charts & reports. WFMwizard is useful for both short and long term planning horizons. WFMwizard was created to fulfill a need of many small and medium call centers for a complete but really affordable workforce management software.